PacMaster ServicesPACMASTER
About PacMaster

Boutique by design.
Built for brands that care.

PacMaster is a boutique 3PL serving food, dietary supplement, retail, and ecommerce brands. Small enough to know your business by name, with GMP-compliant, FDA-registered operations and the discipline to handle your audits, your peaks, and your retailer launches.

PacMaster warehouse racking
Our Story

Why PacMaster exists.

Founded 2022 · Ferndale, WA

PacMaster Services was founded in 2022 with a simple belief: growing brands deserve a fulfillment partner they can actually rely on.

After more than 25 years in third-party logistics and GMP-compliant warehouse operations, we saw too many small and mid-sized brands treated like account numbers by large fulfillment providers. PacMaster was built to offer something different: responsive communication, operational discipline, inventory accuracy, and real accountability.

Today we help food, dietary supplement, retail, and ecommerce brands scale with confidence, knowing their products are handled by people who understand both logistics and compliance.

What "Boutique" Actually Means Here

Smaller client list. Bigger commitment to each one.

/ Direct line to ownership
When something goes sideways, you don't navigate three escalation layers. The owner is reachable, and so is your account manager, by phone, text, or email.
/ A capped client roster
We won't sign a brand if it would compromise service for an existing client. Growth is intentional, not opportunistic.
/ Real onboarding plans
Written timelines with named owners and dates. You'll know what's happening on day 3, day 10, and day 21 before you sign.
/ GMP discipline by default
Our SOPs, sanitation logs, lot tracking, and recall procedures are followed consistently regardless of volume.
/ Honest pricing
Transparent pricing with clearly defined receiving, storage, fulfillment, and monthly service fees. No hidden charges or unexpected costs.
/ Built for growing brands
We've supported brands through periods of significant growth. As volume increases, we expand capacity and processes while maintaining the same level of communication and accountability.
Leadership

Founder-led. Directly accountable.

PacMaster is a founder-led company. Clients have direct access to experienced decision-makers, not a corporate hierarchy. You'll meet our leadership in onboarding, and you'll reach them when something matters.

Operations & Customer Success Leadership
Day-to-day operations, customer experience, onboarding, and business development
Leads day-to-day operations, customer experience, onboarding, and business development. Backed by more than a decade of sales, customer service, and client relationship management experience, ensuring responsive communication and personalized support.
Compliance & Quality Leadership
GMP-compliant warehousing, quality systems, and traceability
Provides strategic guidance in GMP-compliant warehousing, quality systems, traceability, training, and operational best practices. Backed by more than 25 years of third-party logistics and compliance-focused warehouse experience across food, dietary supplement, retail, and ecommerce fulfillment.
Credentials

Built for accurate, traceable fulfillment.

/ GMP Compliant
All ingestibles handled per current Good Manufacturing Practice standards.
/ FDA Registered
Facility registered with the FDA for food and supplement storage and handling.
/ Lot & Expiration Tracking
Every unit traceable from inbound receipt to outbound shipment.
/ Recall-Ready
Full traceability and reporting available in under 4 hours.
/ Audit Support
Documentation and traceability records are available upon request for customer, retailer, compliance, quality, and GMP-related audits.
FAQ

Questions brands actually ask.

Can't find your question? Send it through the quote form and we'll answer the same day.

Stop babysitting your 3PL.
Start scaling.

Tell us your SKU count, monthly orders, and sales channels. We'll send a real quote within one business day.

Request a Quote →